Recent/Upcoming Callbacks displayed on agents screen

Development discussions by and for developers

Recent/Upcoming Callbacks displayed on agents screen

Postby Plat » Mon Mar 19, 2012 12:26 pm

I developed a script to show the agents most recent and upcoming callbacks. You can adjust how far back and how far forward you want the callbacks to be displayed, I have it set to display callbacks 1 hour before and 1 hour after the current time.
It's pretty cool my agents love it. I'm not sure if I want to put a pricetag on it yet or just give it out for free, would anyone else like to have it?

Here is what it looks like:
http://i40.tinypic.com/ou4l7b.jpg

I'm still working on some small additions...
Plat
 
Posts: 38
Joined: Sat Nov 19, 2011 7:47 pm

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby Plat » Wed Mar 21, 2012 2:00 pm

Here's an update to my script which i included a feature that adds past comments to the current callback. This is obviously just a shot of how it looks when its not embedded on the agent screen, I have it set into an iframe on their screen like in the screenshot in the above post.

http://i39.tinypic.com/1zczlza.jpg
Plat
 
Posts: 38
Joined: Sat Nov 19, 2011 7:47 pm

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby jhelzunn » Tue Apr 17, 2012 6:12 am

i really would love to install it on my OSDial. very useful. Thanks in advance!
jhelzunn
 
Posts: 2
Joined: Tue Apr 17, 2012 5:50 am

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby robkaier99 » Wed Apr 18, 2012 9:44 am

Plat wrote:I developed a script to show the agents most recent and upcoming callbacks. You can adjust how far back and how far forward you want the callbacks to be displayed, I have it set to display callbacks 1 hour before and 1 hour after the current time.
It's pretty cool my agents love it. I'm not sure if I want to put a pricetag on it yet or just give it out for free, would anyone else like to have it?

Here is what it looks like:
http://i40.tinypic.com/ou4l7b.jpg

I'm still working on some small additions...


It's relay looks cool. Go ahead. Let us know then it is complete.
Robert Kaiser
President
Call Center Services Company
Call Center Services Company both inbound and outbound call centers in Ohio, New Jersey and Texas.
robkaier99
 
Posts: 1
Joined: Wed Apr 18, 2012 9:29 am
Location: Ohio, USA

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby Plat » Wed Apr 18, 2012 11:15 am

Ya it works great. I just have one thing to finish and that is being able to click on the phone number to instantly auto dial the number. I haven't had a chance to work on it lately but hopefully later this week ill complete it.
Plat
 
Posts: 38
Joined: Sat Nov 19, 2011 7:47 pm

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby jhelzunn » Wed Apr 18, 2012 11:27 am

cool! couldn't wait to use it on my OSDial.
jhelzunn
 
Posts: 2
Joined: Tue Apr 17, 2012 5:50 am

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby Plat » Thu Jun 21, 2012 3:48 pm

Just an update. Been using this nice addition for quite awhile now it's working perfect for my agents. This is a very nice little addition to your dialer so if you do want this on your Osdial let me know and ill create a download for it plus instructions on how to easily install it onto your dialer. I will be charging a one time price with unlimited upgrades whenever I do add more to it. Name a fair price I should list it for and ill get it up on a site so you can pay via paypal or something similar for whomever is interested! I'm not asking much, like I said name a fair price on here and ill consider them. It did take me some time to create it so I figure a little donation would be nice and push me to create more cool and helpful add-ons to the dialer in the future.

Much appreciated thanks!
Plat
 
Posts: 38
Joined: Sat Nov 19, 2011 7:47 pm

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby fadmin » Thu Jun 21, 2012 4:37 pm

Good job!
Now since you are distributing it, per the license, you will need to send the changes to callcentersg.com.
You can contact support via the web chat on callcentersg.com to organize the exchange.
Forum Administrator
OSDial
http://osdial.com
fadmin
Site Admin
 
Posts: 283
Joined: Fri Feb 12, 2010 7:27 am

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby Plat » Thu Jul 12, 2012 7:42 pm

I haven't release yet obviously...i need the newest versions of a couple of scripts i dont feel like downloading the newer version just to grab a couple of scripts...lemme know if u can send them to me ill tell u which ones I need. then ill package it all up and send to ya
Plat
 
Posts: 38
Joined: Sat Nov 19, 2011 7:47 pm

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby fadmin » Sat Jul 18, 2015 9:11 am

Contact OSDial directly to discuss this.
Forum Administrator
OSDial
http://osdial.com
fadmin
Site Admin
 
Posts: 283
Joined: Fri Feb 12, 2010 7:27 am

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby andrewhelmann » Fri Feb 26, 2016 2:52 pm

What has ever became of this? I'm interested in this addition.
andrewhelmann
 
Posts: 1
Joined: Wed Feb 24, 2016 10:57 pm

Re: Recent/Upcoming Callbacks displayed on agents screen

Postby chiefjta » Wed Jun 08, 2016 12:30 am

Plat, I am very interested in this callback function as well as other code if you have developed any. Please email me at chiefjta1@yahoo.com. Thank you
chiefjta
 
Posts: 1
Joined: Wed Jun 08, 2016 12:01 am


Return to Development

Who is online

Users browsing this forum: No registered users and 0 guests

cron