Get call launch

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Get call launch

Postby jxk7581 » Thu Sep 17, 2015 11:07 pm

I have setup a campaign, and already have setup Web Form 1 to automatically pop the lead_id into Salesforce when the agent clicks on the Web Form 1 button.

I' am trying to use the Get Call Launch feature to automatically trigger this when the call arrives. It works fine for Auto-Dialed Calls, but for Inbound calls, the form isn't triggered. As the agents are blended, it makes for an inconsistent experience where OB calls are auto-popped into Salesforce, and on IB calls, the agent has to press the Web Form 1 button to trigger the pop.

Is this a configuration issue, or just a feature missing in OSDial? I have combed the osdial-static.js script and found the Get Call Launch feature in the conditions below, but none are true for Inbound calls.

Line 1713
Code: Select all
if (get_call_launch == 'WEBFORM') {
                     if (web_form_extwindow == 1) {
                        window.open(wf_enc_address, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
                     } else {
                        CloseWebFormPanels();
                        WebFormPanelDisplay(wf_enc_address);
                     }
                  }


Line 4472
Code: Select all
if (get_call_launch == 'WEBFORM') {
                        if (web_form_extwindow == 1) {
                           window.open(wf_enc_address, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
                        } else {
                           CloseWebFormPanels();
                           WebFormPanelDisplay(wf_enc_address);
                        }
                     }


Line 4921
Code: Select all
if (CalL_AutO_LauncH == 'WEBFORM') {
                        if (web_form_extwindow == 1) {
                           window.open(wf_enc_address, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
                        } else {
                           CloseWebFormPanels();
                           WebFormPanelDisplay(wf_enc_address);
                        }
                     }


I would really like to have this feature for both IB and OB calls.
OSDial
Version 3.0.2.127
Build 2365-733

Asterisk
11.13.0-53
jxk7581
 
Posts: 5
Joined: Tue Aug 04, 2015 4:32 pm

Re: Get call launch

Postby jesica1 » Thu Jan 14, 2016 6:38 am

I use this but its not working, will you please provide the right code :(
jesica1
 
Posts: 1
Joined: Thu Jan 14, 2016 6:35 am


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