Adaptive & Ratio Dialing not working

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Adaptive & Ratio Dialing not working

Postby nscottbrown » Wed Aug 26, 2015 10:35 am

We were having problems with getting Ratio or Adaptive dialing to work. The system would dial out but would never connect the call to an agent. We found out that the Queue Metrics Logging was enabled and when we turned that off, cause we are no longer using Queuemetrics, the system started connecting calls to the agent.

I've seen several posts about users having issues with ratio and adaptive dialing. So if you are having this issue, this is an easy first troubleshooting step.
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Re: Adaptive & Ratio Dialing not working

Postby fadmin » Wed Aug 26, 2015 10:56 am

Thanks for your input!

At one point OSDial will include a detection of sorts that will not activate QM unless a server is there. Fortunately there are very few people who use QM so this is not a common problem. There was one company whose one QM developer took off for the week and before he left he turned off the QM server and did not tell anyone he did...
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