Callbacks in multiple campaigns

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Re: Callbacks in multiple campaigns

Postby Plat » Fri Feb 17, 2012 10:39 am

After countless hours of trying to find out where in the code to make this happen I finally did it ;P

in this file here vdc_db_query.php

Line 3526
take out this code: AND campaign_id='$campaign'

Simple as that.

Version 2.2.9.087 / 1414-394
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Re: Callbacks in multiple campaigns

Postby Plat » Fri Feb 17, 2012 2:37 pm

Also if you want the Active Callback Count to be accurate, edit this in the same file

Line #3561
Take out: AND campaign_id='$campaign'

Cheers.
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Re: Callbacks in multiple campaigns

Postby fadmin » Fri Feb 17, 2012 4:02 pm

Note. Manual dial and agent only callbacks are the only ones that are handled by that script.
AST_VDauto_dial.pl does the other modes.
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Re: Callbacks in multiple campaigns

Postby Plat » Mon Feb 20, 2012 5:06 pm

Ya agent only callbacks is what I needed.

Next I'm working on a popup for $NOW_TIME when a callback is due to be called right then and there so the rep doesn't have to keep checking their callbacks.
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Re: Callbacks in multiple campaigns

Postby Plat » Tue Feb 21, 2012 10:36 am

AST_VDauto_dial.pl does the other modes


Which other modes are you referring to?
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Re: Callbacks in multiple campaigns

Postby fadmin » Tue Feb 21, 2012 12:42 pm

There are three dialing modes in OSDial. Manual, Ratio and Adaptive.
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Re: Callbacks in multiple campaigns

Postby Plat » Tue Feb 21, 2012 12:56 pm

fadmin wrote:There are three dialing modes in OSDial. Manual, Ratio and Adaptive.



Oh ya of course...

Ratio is what we use. Works like a champ.

Been looking thru AST_VDauto_dial.pl...nothing interesting yet, but I haven't had my coffee yet so I might need to look over it again :)
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Re: Callbacks in multiple campaigns

Postby lakehal » Mon Mar 26, 2012 6:41 am

Hi, i'm working currently on a new agent interface for vicidial, but i don't really know how can i get the script filled with the customer informations when a call is launched. can you let me know what function could i use to fix that ? is it on the AST_VDauto_dial.pl ? if yes, which one is it ?
Best regards !
Lakehal.
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Re: Callbacks in multiple campaigns

Postby fadmin » Mon Mar 26, 2012 9:56 am

You probably would be better off asking Vicidial questions on the Vicidial forum. (Yes, it's true that OSDial branched off from Vicidial but after over 2,000 changes a lot of things have changed.)
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