Agent UI website believing the softphone has disconnected

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Agent UI website believing the softphone has disconnected

Postby prwilliams78 » Tue Feb 16, 2016 8:32 pm

Hi I have a problem where my osdial website for agent never recieves the channel information even when the softphone (xlite) is connected, so it places up the modal to reconnect the phone:

Ive traced it out in the listen log to it seemingly loosing the accountcode (attached below):
Do you know where the accountcode is initially set to ACagcW..... and why the below AMI would lose it?

Many thanks,

Paul



2016-02-16 18:36:42|11693|Unhandled event (Newchannel).
Event: Newchannel
Privilege: call,all
Channel: SIP/1007-00000008
ChannelState: 0
ChannelStateDesc: Down
CallerIDNum: 1007
CallerIDName: Ext 1007
AccountCode:
Exten:
Context: osdialEXT
Uniqueid: 1455665802.15

2016-02-16 18:36:42|11693|NewAccountCode on channel, not local, no update.
Event: NewAccountCode
Privilege: call,all
Channel: SIP/1007-00000008
Uniqueid: 1455665802.15
AccountCode: ACagcW14556657831007
OldAccountCode:

2016-02-16 18:36:42|11693|NewCallerid on channel, not local, no update.
Event: NewCallerid
Privilege: call,all
Channel: SIP/1007-00000008
CallerIDNum: 0000000000
CallerIDName: OSDial#SIP/1007
Uniqueid: 1455665802.15
CID-CallingPres: 0 (Presentation Allowed, Not Screened)

2016-02-16 18:36:42|11693|Unhandled newstate (Ringing) on channel, no accountcode.
Event: Newstate
Privilege: call,all
Channel: SIP/1007-00000008
ChannelState: 5
ChannelStateDesc: Ringing
CallerIDNum: 0000000000
CallerIDName: OSDial#SIP/1007
ConnectedLineNum: 0000000000
ConnectedLineName: OSDial#SIP/1007
Uniqueid: 1455665802.15

2016-02-16 18:36:44|11693|Unhandled newstate (Up) on channel, no accountcode.
Event: Newstate
Privilege: call,all
Channel: SIP/1007-00000008
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 0000000000
CallerIDName: OSDial#SIP/1007
ConnectedLineNum: 0000000000
ConnectedLineName: OSDial#SIP/1007
Uniqueid: 1455665802.15

2016-02-16 18:36:46|11693|Unhandled event (Newchannel).
Event: Newchannel
Privilege: call,all
Channel: DAHDI/pseudo-2034736334
ChannelState: 1
ChannelStateDesc: Rsrvd
CallerIDNum:
CallerIDName:
AccountCode:
Exten:
Context: default
Uniqueid: 1455665806.16

2016-02-16 18:36:46|11693|Unhandled event (DAHDIChannel).
Event: DAHDIChannel
Privilege: call,all
Channel: DAHDI/pseudo-2034736334
Uniqueid: 1455665806.16
DAHDISpan: 0
DAHDIChannel: pseudo

2016-02-16 18:36:49|11693|Unhandled event (MeetmeJoin).
Event: MeetmeJoin
Privilege: call,all
Channel: SIP/1007-00000008
Uniqueid: 1455665802.15
Meetme: 8601000
Usernum: 1
CallerIDnum: 0000000000
CallerIDname: OSDial#SIP/1007
ConnectedLineNum: 0000000000
ConnectedLineName: OSDial#SIP/1007
prwilliams78
 
Posts: 3
Joined: Sun Aug 30, 2015 11:47 am

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