Adding Additional Servers

For questions during install

Adding Additional Servers

Postby Cameron » Mon Apr 19, 2010 1:24 pm

How do you Connect the Dailer to the Mysql and Archive Servers?
Cameron
 
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Re: Adding Additional Servers

Postby sentm » Wed May 26, 2010 11:29 pm

Cameron wrote:How do you Connect the Dailer to the Mysql and Archive Servers?


It is a matter of installing the correct profiles and modifying the /etc/osdial.conf file with the IPs and credentials of the database server. Once that is done the appropriate server entries need to be added to the GUI.

On the archive server, you will want to make sure the vsftp service is running and the dialers can access it via ftp and can access the directories defined in /etc/osdial.conf.

It is well worth contacting CCSG (Call Center Service Group) to configure a multi server layout. They will get it done quickly and correctly, saving you dozens of potential headaches.
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